Terms and Conditions
For all Product Value Orders above of €150.00, Shipping will be FOC (free of charge); there will however be a Freight Fee of $24.00 for Product Value Orders below $150.00.
Orders received before 11am EST will see a same day despatch. Orders received after 11am EST will be despatched during the following business day.
A Saturday delivery however will not be feasible.
Friday and Weekend Orders will see a despatch during the following Monday.
There will be no Supply Destination Arrivals during National Holidays and neither on any Monday.
Despatched are confined to the Continental United States and Puerto Rico whereas Alaska and Hawaii will attract a Supply Surcharge. Supplies to PO boxes are not entertained.
All Shipping Movements are via Fedex Overnight and marked “Priority”; a signature is requested upon Parcel Handout to Recipient.
At no time is the FEDEX driver permitted to leave any Parcels on Doorsteps. The Fedex driver return with said parcel to base with Recipient having to re-arrange and liaise with the Fedex Office for a Re-Delivery.
For any special Events, Birthdays, Marriages etc. we recommend to plan for your Order Arrival a week prior to that Festive Date.
As soon as FedEx has accepted Despatch, 1stCaviar will facilitate the you with the relevant tracking number; though same will not be active until midnight on day of shipment.
It ought to be noted that all will be beyond our control once parcel has left 1stCaviar USA Warehouse neither do we have any influence over final destination arrival hereafter. Arrival will and / or may well be subject to weather conditions, nationwide disproportionate shipping volumes and / or other peripheral issues, all beyond our control and accountability.
All caviar orders will be boxed and accompanied with frozen Ice Units in Styrofoam packages at a guaranteed temperature levels for a period of between 48-72 hours. We pride ourselves to say that all our Products are guaranteed to be fresh. Package ought to be inspected at once upon arrival and refrigerated promptly hereafter. Do not open the Caviar Receptacles unless for immediate consumption. Each Unit is under a Sealed Vacuum and once broken, Caviar’s biggest enemy will intrude, i.e. OXYGEN, resulting in a rapid deterioration; henceforth, merely check that each receptacle is sealed and under vacuum by tapping the base; a numb and dull sound should reveal that all is well. Unopened Vacuumed Receptacles will last up to 90 days in a regular refrigerator (36-38F). Though we urge you to find and place into the coolest spot to guarantee maximum enjoyment.
Conditions of Sale
Any Claim resulting from any received Consignment must be submitted within 24 hours to email:- 1stCaviar.com including the delivery receipt / order number / FedEx Tracking No. etc. and by indicating a legitimate reason for this action. Our Service Team will duly communicate with you within 24 hours during the weekdays of Monday through to Friday.
A Credit will not be issued if items are unsatisfactorily and / or partially discarded or consumed. In these circumstances, for the returns, we urge you to keep all packaging fully intact. As soon as we have examined and perused your claim and same hereafter accepted by 1stCaviar, product will automatically be re-transacted to you.
Concessionary coupons may not be applied towards the Purchase of Present Vouchers.
1stCaviar.com values the Privacy of all of its client’s. Any private info provided will only be used exclusively by 1stCavar.com USA in respect of despatches, future orders and to keep our Clients updated on forthcoming news and special offers. A third party sharing is simply “A NO GO !”
The registered office of the on-line shop is in 23, Newmarket Beccles Suffolk NR34 9HD UK Tel:- +442089603600.
Client understands and accepts implicitly all our stated conditions and features of our service as per website www.1stcaviar.com USA and gives assent thereto upon having registered with our website.